Refund & Return Policy

Refund & Return Policy

Last updated: September 10, 2026

At Nora's essentials, we want you to be satisfied with your purchase. If you are not satisfied with your order, please contact us before returning any product.

  1. Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused
• Be in its original condition
• Be in the original packaging where reasonably possible
• Include the original order information or proof of purchase

  1. Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, customization, or other legitimate reasons.

If a product is non-returnable, this will be stated on the relevant product page before purchase.

  1. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at info@norasessentials.com.

Please include:

• Your order number
• A description of the issue
• Clear photos or video showing the product and packaging

We will review the issue and, where appropriate, offer a replacement, refund, or other appropriate solution.

  1. Change of Mind

If you simply change your mind about a purchase, the product must meet the return conditions described above.

Unless otherwise required by applicable law, return shipping costs for a change-of-mind return are the responsibility of the customer.

  1. How to Request a Return

To request a return, email:

info@norasessentials.com

Please include your order number and the reason for your return.

Do not send a product back to the return address shown on the shipping package unless Nora's essentials has provided return instructions.

  1. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

  1. Exchanges

If you receive a defective, damaged, or incorrect item, we may offer a replacement depending on product availability.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

  1. Late or Missing Refunds

If you have not received an approved refund, first check your bank or payment provider.

If the refund is still missing, contact us at info@norasessentials.com.

  1. Legal Rights

This policy does not limit any consumer rights that cannot legally be excluded or waived under applicable Canadian or other applicable consumer protection laws.

Nora's essentials reserves the right to update this policy when necessary.

  1. Contact

Nora's essentials
Email: info@norasessentials.com