Shipping Policy

Shipping Policy

Last updated: October 28, 2026

At Nora's essentials, we aim to process and deliver your order as efficiently as possible.

In short: free tracked shipping on every order across Canada. Your order ships within 3 business days and is delivered in about 9–13 business days after you order, with no duties or surprise fees at your door.

  1. Order Processing

Orders are prepared, quality-checked and shipped within 3 business days after payment has been confirmed.

Orders may take longer to process during holidays, promotions, or periods of unusually high order volume.

  1. Shipping Costs and Times

Shipping is free on every order within Canada and always includes tracking.

Once shipped, delivery takes 6–10 business days. In total, most orders are delivered within 9–13 business days after the order is placed.

Delivery times are estimates and are not guaranteed.

Delays may occur due to:

• Carrier delays
• Customs processing
• Weather conditions
• Public holidays
• Incorrect or incomplete shipping information
• Other circumstances outside our control

  1. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information. You can also follow your package on our Track your order page.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

  1. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Nora's essentials is not responsible for delays, additional shipping costs, or failed delivery caused by incorrect or incomplete address information provided by the customer.

  1. Duties and Import Charges

For orders delivered within Canada, you will not be asked to pay any duties or extra fees on delivery.

  1. Lost or Stolen Packages

If tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbours, building management, or the delivery carrier.

If you still cannot locate the package, contact us at info@norasessentials.com and we will review the situation.

  1. Damaged Packages

If your package arrives visibly damaged, please take photos of the packaging and product and contact us at info@norasessentials.com as soon as possible.

We will review the situation and determine the appropriate solution.

  1. Delivery Delays

Nora's essentials is not responsible for delays caused by events outside our reasonable control.

If your order appears to be significantly delayed, contact us and we will assist you in checking the shipment status.

  1. Contact

For shipping questions, contact:

Nora's essentials
Email: info@norasessentials.com