Shipping Policy

Shipping Policy

Last updated: September 10, 2026

At Nora's essentials, we aim to process and deliver your order as efficiently as possible.

  1. Order Processing

Orders are generally processed within 1 to 3 business days after payment has been confirmed.

Orders may take longer to process during holidays, promotions, or periods of unusually high order volume.

  1. Shipping Times

Estimated delivery times are displayed at checkout or on the relevant product page.

Delivery times are estimates and are not guaranteed.

Delays may occur due to:

• Carrier delays
• Customs processing
• Weather conditions
• Public holidays
• Incorrect or incomplete shipping information
• Other circumstances outside our control

  1. Shipping Confirmation

Once your order has been shipped, you may receive a shipping confirmation email containing tracking information when tracking is available.

Tracking information may take some time to become active after the shipment has been handed to the carrier.

  1. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Nora's essentials is not responsible for delays, additional shipping costs, or failed delivery caused by incorrect or incomplete address information provided by the customer.

  1. Customs and Import Charges

For orders shipped internationally, customs duties, taxes, brokerage fees, or other import charges may apply depending on the destination country.

Where such charges are legally payable by the customer, the customer may be responsible for them.

  1. Lost or Stolen Packages

If tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbours, building management, or the delivery carrier.

If you still cannot locate the package, contact us at info@norasessentials.com and we will review the situation.

  1. Damaged Packages

If your package arrives visibly damaged, please take photos of the packaging and product and contact us at info@norasessentials.com as soon as possible.

We will review the situation and determine the appropriate solution.

  1. Delivery Delays

Nora's essentials is not responsible for delays caused by events outside our reasonable control.

If your order appears to be significantly delayed, contact us and we will assist you in checking the shipment status.

  1. Contact

For shipping questions, contact:

Nora's essentials
Email: info@norasessentials.com